Client Support Technician Citations
Staff Sergeant Howard D. Monroe distinguished himself by meritorious service as Client Support Technician, 910th Communications Flight, 910th Airlift Wing, Youngstown Air Reserve Station, Ohio. During this period, Sergeant Monroe instructed classes on Records Management for 43 Information Management technicians and their civilian counterparts, resulting in major improvements to technical skill qualifications for Information Managers base wide. Additionally, he was hand selected to configure Operational Readiness Inspection laptops, streamlining operations and achieving an 85 percent first call fix rate. Moreover, while deployed in support of the Pacific Life Line exercise at Hickam, AFB Hawaii, he excelled as Workgroup Manager, resolved over 50 computer errors, installed software, added printers and scanners, and established e-mail accounts, ensuring minimal downtime. Finally, he completed his Masters Degree in Digital Forensics and was the first member of the 910th Communications Flight to obtain a mandatory career field A Plus certification with a score of 100 percent on both certification tests. The distinctive accomplishments of Staff Sergeant Monroe reflect credit upon himself, the 910th Communications Flight, and the United States Air Force.
Master Sergeant Taurus J. Cooper distinguished himself by outstanding achievement as NCOIC, Air Forces Northern, Unified Area Command, Operation Deep Water Horizon, New Orleans, Louisiana. During this period, as the Client Support Technician assigned to the forward deployed Air Component Coordination Element (ACCE), Sergeant Cooper provided communications support to 17 Air Force personnel at three geographic locations spanning 210 miles. His expertise in establishing network VPN access for the ACCE director and team, ensured the timely transmission and reporting of accurate metrics during more than 550 flights over oil leak areas. Additionally, his outstanding professional skill, knowledge, and leadership aided immeasurably in troubleshooting and repairing a wireless access outage, enabling timely data and information for over 200 Unified Area Command users on the "static kill" efforts to cap the oil spill. Finally, Sergeant Cooper provided daily reporting and accountability to AFNORTH PERSCO, ensuring continued care and feeding for all Air Force personnel assigned. The distinctive accomplishments of Sergeant Cooper reflect credit upon himself and the United States Air Force.
Staff Sergeant Jared R. Korby distinguished himself by meritorious service as Client Support Technician, 56th Communications Squadron, 56th Mission Support Group, Luke Air Force Base, Arizona. During this period, Sergeant Korby resolved over 400 trouble tickets while assisting 376 personnel, directly supporting the F-16 mission and streamlining customer service for ten fighter squadrons and Operations Group Staff. Additionally, he assisted the 63rd Fighter Squadron during the unit's de-activation by sending ten thousand dollars in computer equipment to the defense reutilization management office in less than one day. Further, while deployed to Al Udeid Air Base, Qatar, he enforced strict administrative standards, fixed over 300 errors, streamlined squadron communications, and established a comprehensive CSS continuity plan. Finally, Sergeant Korby was handpicked to provide communications support during the Chief Master Sergeant of the Air Force visit to Luke Air Force Base and provided continuous, unimpeded network access during the visit, ensuring around the clock reach back to homestation. The distinctive accomplishments of Sergeant Korby reflected credit upon himself, the 56th Communications Squadron and the United States Air Force.